Refund policy
# Refund Policy
Effective Date: July 30, 2026
At Esha Auto , customer satisfaction is important to us. This Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.
This website is operated by OMANDALA MELA LIMITED .
Company Information
Legal Business Name : OMANDALA MELA LIMITED
Registered Address:
OM Supplies
96 Dominion Road
Mount Eden
Auckland 1024
New Zealand
Website : https://eshaauto.site/
Email : [support@eshaauto.site](mailto:support@eshaauto.site)
Return Eligibility
You may request a return if:
* The item is damaged during delivery.
* The wrong product was received.
* The product has a manufacturing defect.
* The product is significantly different from its description.
To be eligible, the item must:
* Be unused and in its original condition.
* Be returned with the original packaging and accessories.
* Be reported within 7 days of delivery.
Non-Returnable Items
Returns or refunds are generally not accepted for:
* Products damaged due to misuse or improper installation.
* Normal wear and tear.
* Clearance or final sale items (unless defective).
* Products returned without prior authorization.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, the refund will be processed using the original payment method.
Refunds are generally completed within 5–10 business days, depending on your payment provider or financial institution.
Replacement Policy
If you receive a damaged, defective, or incorrect product, we may offer:
* A replacement product, subject to stock availability.
* A full refund if a replacement is unavailable.
Return Shipping
If the return is due to our error (incorrect, defective, or damaged item), we may cover the reasonable return shipping cost.
For returns not caused by our error, the customer may be responsible for return shipping charges.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled, but you may request a return if eligible under this policy.
Late or Missing Refunds
If you have not received your refund after the expected timeframe:
* Check with your bank or card issuer.
* Contact your payment provider.
* If the issue persists, please contact us using the details below.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
OMANDALA MELA LIMITED
OM Supplies
96 Dominion Road
Mount Eden
Auckland 1024
New Zealand
Email: [support@eshaauto.site](mailto:support@eshaauto.site)
Website: https://eshaauto.site/