Shipping policy

# Shipping Policy

Thank you for shopping with Esha Auto. This Shipping Policy explains how orders are processed, shipped, and delivered.

This website is operated by OMANDALA MELA LIMITED .

# Company Information

Legal Business Name: OMANDALA MELA LIMITED

Registered Address:

OM Supplies
96 Dominion Road
Mount Eden
Auckland 1024
New Zealand

Website: https://eshaauto.site/

Email: [support@eshaauto.site](mailto:support@eshaauto.site)

# Order Processing

* Orders are processed within 1–3 business days after payment confirmation.
* Orders are processed Monday through Friday, excluding public holidays.
* You will receive an order confirmation and shipping confirmation by email once your order has been dispatched.

# Shipping Destinations

We currently ship to selected domestic and international destinations where our courier partners operate.

If shipping is unavailable to your location, you will be notified before your order is processed.

# Estimated Delivery Time

Estimated delivery times may vary depending on your location.

* Domestic Orders: 3–7 business days
* International Orders: 7–21 business days

Please note that delivery times are estimates and are not guaranteed.

# Shipping Charges

Shipping charges are calculated at checkout based on the delivery location, order weight, and selected shipping method.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

# Order Tracking

Once your order has been shipped, a tracking number (where available) will be provided by email so you can monitor the delivery status.

# Delayed Deliveries

Delivery delays may occur due to:

* Weather conditions
* Customs inspections
* Public holidays
* Courier service interruptions
* High order volumes
* Other events beyond our reasonable control

OMANDALA MELA LIMITED is not responsible for delays caused by third-party shipping carriers or customs authorities.

# Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped.

# Lost or Damaged Shipments

If your order arrives damaged or is lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our Refund Policy.

# Contact Us

If you have any questions regarding shipping, please contact us:

OMANDALA MELA LIMITED